After several users reporting about old messages reappearing on their Facebook Messenger, the social networking giant first said it was aware of the issue and was working on a fix. Soon after, Facebook confirmed the issue – caused by software updates – had been fully resolved.
It was first raised by users on Twitter, the matter of old Messenger threads resurfacing automatically, without context or explanation.
According to Facebook, these messages are popping up as old messages are being treated as new, unread ones.
“Some people are seeing older messages on Facebook.com. We are aware of the issue and are actively working to resolve it in as soon as possible,” a Facebook spokesperson told The Verge.
“We apologise for the inconvenience,” the spokesperson told The Verge.
The problem is especially damaging for people who want to forget about some past conversations which could be with a former love interest or a dead person. This is not the first time something like this has happened by accident. Back in 2015, Facebook badly began reappearing painful memories for people using its “On This Day” callback feature, the report said.